Effective Date: July 2025
At Heart & Mind Insights, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or services.
1. Information We Collect
We may collect the following types of information when you contact us, request a consultation, or use our services:
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Personal Information: Name, email address, phone number, location (for service eligibility)
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Health-Related Information: Brief concerns or questions you choose to share through contact forms
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Technical Data: IP address, browser type, and basic analytics (used only to improve site experience)
We do not store payment information through the website.
2. How We Use Your Information
Your information is used only for the following purposes:
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To schedule consultations or respond to inquiries
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To provide therapy or related support services (if you become a client)
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To send confirmation emails, reminders, or service-related updates
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To improve our website and understand how users interact with it
We will never sell or rent your information to third parties.
3. Confidentiality and Security
All client-related communications are protected under applicable HIPAA (Health Insurance Portability and Accountability Act) regulations.
We use secure, encrypted platforms for all online therapy sessions. Access to your personal information is limited to authorized personnel only.
4. Cookies and Tracking
Our website may use cookies for basic functionality and analytics. You can control cookie settings through your browser. These tools do not collect any personal health information.
5. Third-Party Services
If we use third-party services (e.g., video platforms, scheduling tools), they are carefully selected and comply with privacy and security standards. We do not allow third parties to use your information for their own marketing purposes.
6. Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Ask for corrections or updates to your information
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Withdraw consent to be contacted at any time
To request this, please email cheryl@heartmindinsights.com.
7. Updates to This Policy
This policy may be updated periodically. Any changes will be posted on this page with an updated effective date.